Cliona’s Foundation welcomes both positive and negative feedback. Therefore, we aim to ensure that:
What to do if you have a Complaint? *
If you do have a complaint about any aspect of our work, you can contact Cliona’s Foundation in writing or by telephone. In the first instance, your complaint will be dealt with by our office. Please let us know how you would like us to respond, with relevant contact details.
Contact details are:
- Phil Deegan, Cliona’s Foundation, Unit 22 Groody Centre, Castletroy, Limerick.
- Contact number: 00 353 86 61 33 13 33 Email [email protected].
We are open from 9.00 am to 5.30 pm Monday – Friday.
What Happens Next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it with 21 days. If this is not possible, we will explain why and give a new deadline.
All complaints will be logged in our ‘complaints register’ and tracked until they are resolved. The complaints register is reviewed by the board of directors annually.
What happens if the complaint is not resolved?
Having contacted the Office and if you are still not satisfied with the outcome, you are invited to contact the Chairman of the Board who will ensure that your appeal is considered at Board level. The Chairman will respond within two weeks of this consideration by Board members.
Acting on Results
We will do everything we can to put things right and will review our procedures where necessary to prevent issues or problems arising again.
We hope you agree that most of the time we do provide a good service to our families. We value all feedback from those who engage with us and would also like to hear from you about what you think we do well.
* This process for lodging complaints does not apply to Cliona’s Foundation’s staff or volunteers, who have a separate policy for lodging any complaints.